Multifamily customer support

Multifamily homes are defined as dwellings not meeting the definition of single family
and are 5 stories total in height or less. Multifamily dwellings are usually comprised of 5
or more attached units, but dwellings comprised of less than 5 units can qualify as
Multifamily as long as they are stacked (share a common floor or ceiling) and do not
meet the definition on single family.

Multifamily property owners must have a landlord account on a qualifying residential
rate schedule. You can find your rate schedule on your utility bill or by calling
1-888-221-7070.

Qualifying residential rate schedules:
16, 17 or 18

Prequalification:

• Review the information in the Eligibility section of this page and call 1-800-942-0281 or email us to ensure your multifamily property is eligible
• Pre-inspection of multifamily property
• Once it has been established that the complex is on a qualified residential rate schedule, a pre-qualification inspection will take place

• Please provide the following required information to initiate a pre-qualification inspection:
  • Specific street address or account number
  • Complex name
  • Contact at the complex and phone number where they can be reached
  • Measures that are being requested to be inspected
• Once this information is received, an inspector will assess the complex to verify whether it qualifies and if it would benefit from our incentive offerings
• Your contractor will be notified of the status of the inspection. If the complex
  qualifies for any of the Wattsmart Homes program incentives, the contractor will
  schedule a time with the property manager to complete the work

Contractor completes energy upgrades:

• The contractor will perform the necessary work for the project to qualify for an
  incentive. Consult with your contractor to get a clear understanding of the work
  being performed and how long it will take. Also remember to notify your tenants
  about the work being done.

Application is submitted:

• Once the work is completed, the contractor submits an application to the wattsmart
  Homes program
• All units listed on the application must be verified on the landlord account (units may
  need to be added if they are not under the landlord account at time of review)
• One itemized invoice detailing the work performed for the property must be
  submitted
• A completed W-9 form for the person or entity receiving the incentive check must be
  submitted along with the application for tax purposes. For changes to account name,
  contact Business Solutions at 1-866-870-3419
• In some cases a Third Party Payment Addendum will be required if a landlord account
  is not set up or if the payment is going to anyone other than the account holder
• Applications cannot be processed if any required documentation is missing
• The property is then queued for a post-work inspection

Post-work inspection:

• After receipt of a completed incentive application, the program will schedule a
  post-work inspection to verify all program requirements have been met
• A minimum of 25 percent of the units that received an energy efficiency upgrade
  must be inspected
• Tenants should be notified of this post-work inspection beforehand
• Application is processed and check is mailed
• Checks will be issued for approved applications within six weeks of final processing

Incentive Application Materials:

• IRS W-9 Forms (for business and non-individual customers receiving incentives)
• Third Party Payment Addendum

Questions? Email us or call 1-855-805-7231.